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:::  A & E  
  General Provd. Fund  Citizen Charter 

Recognising the right of subscribers to receive prompt settlement of their Provident Fund Balance due, we resolve


To authorize Provident Fund dues within two months of receipt of the cases complete in all respect.


To address the concerned authorities, in respect of deficiencies and defects within one month and to keep the beneficiaries informed of such action.


To acknowledge receipt of all complaints within one week.


To furnish final replies to complaints relating to their Provident Fund Accounts within two months of their receipt.


To furnish final replies to complaints relating to discrepancies in GPF accounts within three months of receipt.

 We further resolve

To suitably disseminate knowledge and information on the procedures and processes to all 'stake holders'

 Given on this 24th day April 2003 in Rajkot.
 Accountant General(A & E)

Instances of non-fulfilment of any of these resolves may be brought to the attention of the Deputy Accountant General (Fund), Office of the Accountant General (A & E), Rajkot for redressal within a month.