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A.G.(General & Social Sector Audit)

 
:::  A & E  
  General Provd. Fund  Citizen Charter 
 

Recognising the right of subscribers to receive prompt settlement of their Provident Fund Balance due, we resolve

::

To authorize Provident Fund dues within two months of receipt of the cases complete in all respect.

::

To address the concerned authorities, in respect of deficiencies and defects within one month and to keep the beneficiaries informed of such action.

::

To acknowledge receipt of all complaints within one week.

::

To furnish final replies to complaints relating to their Provident Fund Accounts within two months of their receipt.

::

To furnish final replies to complaints relating to discrepancies in GPF accounts within three months of receipt.

 We further resolve
::

To suitably disseminate knowledge and information on the procedures and processes to all 'stake holders'

 Given on this 24th day April 2003 in Rajkot.
  
  
 Accountant General(A & E)

Instances of non-fulfilment of any of these resolves may be brought to the attention of the Deputy Accountant General (Fund), Office of the Accountant General (A & E), Rajkot for redressal within a month.